The system provides you with an opportunity to set the Automatic Assigning for maintenance requests to make this process more convenient for you. You won’t need to assign a Service Pro every time you create a new maintenance request; the system will do it automatically for you.
Note! You can set up the automatic assigning of Service Pro or yourself to the maintenance requests. Check the pricing for the limits associated with your selected subscription plan.
To enable this option, please click on your profile picture and select the Settings option. Then go to the Automation Settings under Request settings section:
Enable the “Auto assigning to maintenance requests” toggle button. In the “Assignee” field, choose who will be automatically assigned to every maintenance request created. You can assign a Service Pro or yourself to all maintenance requests for all properties:
You can select only one Assignee from the list. You will be able to change the selected Assignee or delete the Assignee. Press the Update button to save changes.
Note! This change will be applied to future maintenance requests only. The previously created maintenance requests will have the previous Assignee. You can also add another Assignee for a specific property’s maintenance requests separately. For that, click on Portfolio in your left-side menu, open Properties tab, and click on the property card:
Then switch to the Service providers tab. Then, click on the “Assign“ button and select a person from the drop-down list. You can select a Service Pro, a Team Member (If applicable) or yourself:
Add the assignee and click on the "Assign" button:
